Temple Spa Reviews

Don’t bother trying to contact them if you have a problem. They just ignore you. They won’t publish or just remove any negative comments.

I won’t be buying from the Temple Spa website ever again. The order took ages to arrive. Then they sent me a wrong item but refused to accept responsibility that this was an error made by them.
As they refused point blank to refund the return postage costs for the one wrong item, I decided to return the whole order to them for a refund. I mean, why should they make any profit out of me when they won’t rectify their error?
Customer Service was dreadful, very argumentative and verging on positivity rude.
I wish I’d checked Trustpilot first. I see quite a few people have had unpleasant experiences with this company.

Last year I purchased the Temple Spa lip defence SPF30 thinking it would be a fantastic no-white-cast, flavourless SPF lip balm, but when I tried it on, I discovered it had a very strong peppermint flavour to it. Since I had used and opened it, according to their returns policy, I couldn’t get a refund. I realise I should have checked the ingredients list more thoroughly, but the flavour of a lip balm is usually made quite obvious on product pages, and I do not feel this detail was made clear enough on the page or the packaging of the product.

So, 10 months later, after using it up little by little, I finally finish the balm and decide to submit a review letting other customers know that this product contains peppermint in case anyone else wanted to avoid the ingredient.

My review goes live, and the next day I get an email from a member of the ‘Relationship Management Team’ asking if I would like to return or exchange the product, for which I would have to fill out paperwork. I reply that I had just used up the product, and explain my reasoning for submitting the review, to which they reply thanking me for my feedback.

Feeling a little suspicious, I look up the product page again and discover my review has been removed. I send the representative a message asking if they will be reinstating it. Two weeks later, by which point I had given up on hearing back from them, they respond that they are ‘looking at how to go about this’.

Every review currently listed on the product page is 5 stars, three of the reviews telling you nothing about the product itself or its quality: ‘Not tried it yet as only just received’, ‘Product speaks for itself’, ‘Bought as a gift for someone else’.

How do reviews like this inform the consumer? How do they have more value than my own review, aside from artificially boosting the star rating? I criticised the product, yes, but I also commended it for its good qualities and gave it three stars.

Unsurprisingly, my honest review was never reinstated and the representative has gone silent.

Browsing Temple Spa’s website at their other products, not one of the items has a rating below four stars, which is extremely dubious given the vast quantity of items they sell. Every brand has a few dud products, and I somehow doubt Temple Spa would be an exception.

This purchase was both my first and last with Temple Spa, I have no desire to support a company which silences customer criticism of their products.

I purchased 2 creams as a Christmas gift on 17/12/21. When gifted, I was informed that the recipient is allergic to some of the contents and therefore contacted CS to arrange a return. I had to wait a month for paper work to be sent to me. I then sent the products back on the last week of January. It is now 28/02/22 and I am still waiting for an update or refund. This is a truly poor experience and I would highly recommend others seeking similar products go directly to competitors such as Molten Brown. By far one of the most shockingly poor CS experiences I have ever come across!

I love Temple Spa products. The results I get on my skin are wonderful. I wouldn't use anything else. My consultant Angie looks after me so well and nothing is too much trouble. The parties i've been to both online and get togethers have always been a lovely experience. If you've not tried Temple Spa you're missing a treat!

Great products and really lovely helpful customer service

Love the palm balm hand cream which I have used for years.
But noticed slightly different packaging and only 75ml instead of 100ml for the same cost.

Just wanted to thank Kathy Ford for all the advice and recommendations she has given me. I absolutely love the products and she was completely correct with what I needed.
Everything have ordered is amazing and my skin feels so soft and looks so good. This is definitely my new addiction!!! Thanks again Kathy for introducing me to such wonderful things xxx

I was introduced to temple spa about 3years ago and have not looked back since. I have found a cleansing routine that suits my skin and other products I absolutely love. I won’t use anything else now. I have a fabulous consultant (Kathy Ford) who is fabulous and very helpful. What more can I ask for.

Gorgeous products with a very luxurious feel.
Beautifully packaged too .
Always expert advice from my consultant Gladys.
Highly recommend:)

Excellent customer service, which just makes the experience so much nicer. Of course the products are excellent too.

Just the loveliest brand - I ordered recently after going to a Zoom discovery evening (where they sent me some cute little samples in the post beforehand to use whilst on the Zoom!)

My products arrived and I loved them all except one, which my eyes didn’t like (I have very sensitive eyes and am funny with most things)

I spoke to the lady I ordered with and it got refunded no problem! No quibbles!

Very pleased and will be back.

I have been using the new Most Revealing for 4 weeks now, I can honestly say the difference in my skin is amazing, along with my other Temple Spa products which I love, my skin is just wonderful. I would recommend Theme Spa to anyone looking for a good skincare regime

My sister bought me the REPOSE night cream as gift. At first I was unsure as it was very aromatic but after just a handful of uses my skin felt like silk. This kick started my discovery journey and I’ve tried a variety of their products now. Highly rate the gold truffle mask. Easy on the eye and Glowclonic toner are very nice products. The truffle serum I found made my skin a bit oily but the truffle eye cream is my all time favourite luxury product. I very often buy temple spa products as gifts and have kick started some friends & colleagues on their love for the products too. Keep an eye out for monthly bundle offers it’s a much more affordable way of trying new things out.

Love love love temple spa, I suffer with extremely sensitive skin and rosacea and never found a brand I have loved as much. I was reluctant to try it as often I can flare up but so glad I did. They smell amazing, last ages and leave you feeling like a million dollars. Such good quality and I love having a bit of the “spa” in my home. Deffo try it you won’t be disappointed